Medtax - Refund Policy

Refund Policy

At Medtax, we strive to provide excellent service to our clients. We understand that situations may arise where a refund is necessary. Below is our refund policy outlining the conditions under which refunds may be granted:

1. Eligibility for Refunds
Refunds are available under the following conditions:

If you are unsatisfied with the service provided due to errors or incomplete work on our part.
If you cancel the service before any significant work has been done.
If we are unable to fulfill the service as initially agreed.

2. Time Frame for Requesting Refunds

Refund requests must be submitted within 30 days of receiving the service.
After 30 days, we may offer service adjustments or credits instead of a refund, depending on the circumstances.

3. Process for Requesting Refunds

To request a refund, please contact us at via your dedicated Viber channel, with the information indicated below. If your Viber channel is inaccessible, please contact us at contact@medtax.ph.
- Your name and contact details.
- The service provided.
- A description of the issue or reason for the refund request.

4. Refund Approval

Refunds will be issued after we have reviewed your case and confirmed the request is eligible.
We reserve the right to decline refunds in cases where the service was delivered as described, or if work has already been completed to your satisfaction.

5. Refund Method

Refunds will be issued via the original payment method within 5-10 business days of approval.
In some cases, alternative arrangements can be made for refunds, such as offering credits for future services.

6. Non-Refundable Services

Certain services, such as payment to suppliers or work completed prior to cancellation, may not be eligible for a full refund.
Subscription-based services are subject to prorated refunds based on usage.

7. Changes to the Refund Policy
We reserve the right to update or change this refund policy at any time, and will notify clients of any significant changes.